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VMware hotadd restore fails with "NBU VMware policy restore error (2820)"

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Necesito una solución

Hello,

I try to make a VM restore using the HOTADD transport mode, and it fails, in the way that I can see the VM in the datastore, but I can't start it. 

The Environment is the following:

1xVM - NetBackup (MasterServer,MediaServer,VMBackupHost) - 7.5.0.6

vCenter- V5.1

Transport mode for Backup&Restore: hotadd

In vCenter I see the message:

"An error was received from the ESX host while powering on VM ....

Cannot open the disk '/vmfs/volumes/...vmdk' or one of the snapshot disks it depends on. 
Failed to lock the file"
 
If I make VM Consolidate than I can start the VM. 
 
In the bprd.log I have found this
 
11:14:18.727 [25019] <2> bpcr_disconnect_rqst: bpcr received the following message:
11:14:18.736 [25019] <16> bprd.sfr: do_VMware_virtual_snapshot_delete: delete virtual machine snapshot failed on x.x.x with 156
11:14:18.736 [25019] <32> bprd.sfr: sfr: do_VMware_virtual_snapshot_delete: returned 156
11:14:18.736 [25019] <16> bprd.sfr: sfr: aborting entire restore:  error 2849
11:14:18.736 [25019] <4> bprd.sfr: sfr: Reached done, error: 2849
11:14:18.741 [25019] <2> restorefiles: Last attempt to restore from image = a.a.a_1378280791 failed (browse_client = a.a.a destination_client = x.x.x
requesting_client = x.x.x user = root): Restore failed due to failure to delete the virtual machine snapshot
11:14:18.741 [25019] <2> mail_msg_and_set_exit_status: entered; status = 0
11:14:18.741 [25019] <2> mail_msg_and_set_exit_status: client_type = 40
11:14:18.741 [25019] <2> mail_msg_and_set_exit_status: Attempting to send mail to root on a.a.a
11:14:18.742 [25019] <2> logconnections: BPCD CONNECT FROM i.i.i.i.59557 TO i.i.i.i.13782 fd = 6
11:14:18.748 [25019] <2> mail_msg_and_set_exit_status: CLIENT_CMD_SOCK from bpcr = 6
11:14:18.748 [25019] <2> mail_msg_and_set_exit_status: CLIENT_STAT_SOCK from bpcr = 16
11:14:18.748 [25019] <2> bpcr_get_version_rqst: bpcd version: 07500004
11:14:18.748 [25019] <2> bpcr_get_version_rqst: bpcd version: 07500004
11:14:18.755 [25019] <2> bpcr_get_version_rqst: bpcd version: 07500004
11:14:18.760 [25019] <2> mail_msg_and_set_exit_status: RESTORE EXIT STATUS = 2820
11:14:18.760 [25019] <2> logconnections: BPCD CONNECT FROM i.i.i.i.37736 TO i.i.i.i.13782 fd = 6
11:14:18.783 [25019] <2> job_monitoring_exex: ACK disconnect
11:14:18.783 [25019] <2> job_disconnect: Disconnected
11:14:18.784 [25019] <2> logconnections: BPCD CONNECT FROM i.i.i.i.56430 TO i.i.i.i.13782 fd = 5
11:14:18.790 [25019] <2> terminate_restore: EXIT STATUS 2820
 
In vCenter I can see that there there is no snapshot available, and that the "Remove Snapshot" task was Completed sucesfully.
 
Another info, if I make the restore using nbd as transport mode than it works. 
Please helppp :) !

Thanks

Regards

Bogdan


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