Dear All,
From past few days i am facing a problem with netbackup 7, and this is affecting the regular backup window.
this error seems to be related to drive cleaingin. our infra a total of 4 drive. but every time when it tries to load a volume it ends up with below error.
"Error bptm(pid=4228) cannot open file C:\Program Files\Veritas\NetBackup\db\media\tpreq\drive_IBM.ULTRIUM-TD3.000, The device has indicated that cleaning is required before further operations are attempted. (1165)"
manually i have cleaned the drives using cleaning cartridge in library and tired reseting in netbackup using tpclean -M "drive name"
only when the above cmd is run "cleaning is required" comment will be removed for few minutes and will be back again which will put a pause to backup.
Log report is below
8/4/2014 10:21:16 AM - Error bptm(pid=4228) cannot open file C:\Program Files\Veritas\NetBackup\db\media\tpreq\drive_IBM.ULTRIUM-TD3.000, The device has indicated that cleaning is required before further operations are attempted. (1165)
8/4/2014 10:21:16 AM - Warning bptm(pid=4228) media id 000135 load operation reported an error
8/4/2014 10:21:16 AM - current media 000135 complete, requesting next resource Any
8/4/2014 10:21:53 AM - Info bptm(pid=4228) Waiting for mount of media id 000135 (copy 1) on server ml6000.pisdomain.int.
8/4/2014 10:21:53 AM - granted resource 000135
8/4/2014 10:21:53 AM - granted resource IBM.ULTRIUM-TD3.001
8/4/2014 10:21:53 AM - granted resource ml6000-hcart3-robot-tld-0
8/4/2014 10:21:53 AM - mounting 000135
the above error will continue for every one minute.
And i cant find any file under "C:\Program Files\Veritas\NetBackup\db\media\tpreq\", though the drive files need to be their i cant see anything and i also tride copying the drive files once copied it will be deleted automatically